12-Month Limited Warranty
Every product purchased from voidpick is covered by a 12-month limited warranty against defects in materials and workmanship during normal, intended use.
What our warranty covers
This limited warranty is provided by Voidpick Commerce Limited, trading as voidpick, for products bought directly from our store. It covers the product and its included components for 12 months from delivery when a defect in materials or workmanship occurs during normal use in accordance with the product instructions.
The original purchaser or a gift recipient may make a claim using the original order details or other proof of purchase. Product registration is not required. Normal use of an item does not prevent a valid warranty claim.
What is not covered
- Normal wear, cosmetic changes from ordinary use, and the normal depletion of consumable parts.
- Damage caused by accidents, misuse, improper installation, or failure to follow the product's care and operating instructions.
- Damage caused by a modification, third-party part or repair. Using a third-party service or part does not itself void this warranty; the exclusion applies only to damage it causes.
- Loss or theft, and a change of mind, size or color preference. For eligible returns, see our Return policy.
A manufacturing defect in a component remains covered even if that component also wears down during normal use.
How we resolve an approved claim
We will repair or replace the defective product or component at no charge. If a suitable repair or replacement is not reasonably available, we will refund the amount paid for the affected item to the original payment method.
For an approved claim, voidpick covers the required return and replacement shipping, parts and labor. We will confirm the next steps and expected resolution time with you. Do not pay for a repair or send an item back before receiving our instructions by email.
A repair or replacement continues the remaining original warranty period and does not shorten any rights required by law.
How to make a claim
- Tell us about the issue. Email support@voidpick.com. Include your order number or proof of purchase, product name, delivery date and a description of the problem.
- Help us assess the defect. Attach clear photos or a short video where possible. We may ask for further information or arrange an inspection.
- Get the mailing address before shipping. For any return, exchange or warranty-related shipment, you must first email support@voidpick.com to obtain the correct mailing address and shipping instructions. Please wait for our email reply before sending your item, and use only the address provided by our customer support team. Do not use the address on the original parcel unless we confirm it by email. Keep the tracking information.
Please report a covered defect within the 12-month warranty period. If an item arrives damaged or incorrect, contact us promptly so we can help through our Return policy.
Your consumer rights
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. This limited warranty does not exclude or limit any implied warranty or other rights that cannot lawfully be excluded or limited.
The 30-day change-of-mind return window and this 12-month defect warranty are separate. Expiry of the return window does not prevent a covered warranty claim.